We provide quality home theater seating with a strong priority for our customer care
Harjeet Singh2024-05-21Recently purchased these Valencia Parma chesterfield sofas, and I couldn't have been more pleased with the product I received. The leather is top grain, highest quality, and has a very plush feel to it. Also, the seating is very firm. Totally changed the look of my living area. And the delivery was excellent too, a proper white glove service. Highly recommend 👌
Olal Ribi2024-05-17The Kotor modern fabric sofa from Valencia Theater Seating is a chic dream couch for small spaces! The purchase process was smooth with all my questions appropriately answered (as I pre ordered the sofa). Delivery was also great and timely. The sofa arrived in 2 boxes which were brought to my door (standard delivery). Assembly was very easy: done in 15 minutes!!! I’ve had this sofa for almost 3 months now and the cushions have softened a tad but it is still firm and has not lost its shape! 10/10 would recommend!
Bobby Garcia2024-05-17recently purchased this Valencia Theater Seating and never regret on my decision, arrived on time and the sofa is so elegant, stylish that match perfectly on our living room.
asa archibald2024-05-16Very pleased to receive the product as advertised on their website. Customer service was excellent through shipping process with updates along the way!
Jane Kozak2024-05-16We got the Sintra sofa for our bonus room. It is high quality with comfortable and supportive cushions in a mid-century modern style, which is what we were after. The fabric appears durable as well. No issues with delivery or set up.
dileep reddy2024-05-15“These sofas are designed to be like that”That’s the response I received from them for these sofas! Not only they are dysfunctional, they ruined the aesthetics of my home. After multiple complains they offered me to change the back cushions and they did. The images I posted are of the replaced cushions. They didn’t even last a month. They shrinked more than half and to the bottom. When I lean back the hardwood is pressing against my upper back. No words! I wonder how they are even thriving selling the sub standard products. Note: I’m getting rid of them! If anyone finds them useful please reach out. We can schedule a pick up time.
Jennie Weller2024-05-14Had a really great experience with Valencia. Customer service for delivery was amazing and efficient. Bought the Grosseto and it’s a great piece. It’s firm but comfortable and looks great. Leather quality is top notch.
Angelo2024-05-14Really great customer service. Very happy with our Finn fabric sectional sofa. Great for movie nights. Lots of storage. And comfortable to sleep on. You won’t beat this sofa. Not for this price, that’s for sure.
Zohair Masood2024-05-14Would never recommend this. Paid the deposit and placed the order in March for 4 dining chairs to be delivered in early May (because their production was backed up) 1. Online customer service on the website provided misinformation about the product (details around whether cushions were removable) based on which I made the purchase order. Received a purchase order confirmation for delivery in early May 2. When I reached out to customer service via email following the order, the response took forever, and was different from what I was led to believe. Furthermore, when follow up questions were asked, the customer service rep Sven provided me with what looked like a generic answer from ChatGPT lol rather than specific product specs 3. Agreed to provide a discount if I still wanted to proceed with the order, by this point it was over a month since I had placed the order and started correspondence so chose to proceed with the order 4. Followed up in May (3 months after order was placed) to inquire about status of the order, they take a few days to respond, and a new customer service rep Alice says it will only be delivered to their warehouse in Early October (over 8 months from when the order was placed... with no proactive communication of delays) Customer service reps seem confused because their operations and logistics department probably has no idea what's going on. I requested my refund and still haven't heard back either. If I could give this place zero stars for the nightmare experience I've had, I would. Definitely avoid buying from them.
Sydney Franchuk2024-05-13My spouse and I were online yesterday looking at all the models and had a few questions. While I would prefer to talk to someone we decided to use their chat. Our basic questions were answered very quickly by chat person Lucas Watters. Lucky for us Lucas had been with Valencia for a number of years in management and came in on a Sunday. He was so knowledgeable taking us through the various models and specs. We ended up calling back two more times and on the last call we made a purchase of an Oslo 3 Seater. Cannot say enough with the presale info he provided... He is a 5 star guy. Waiting for delivery in about 4 weeks.
Ergonomic Seating
“The most comfortable chairs I have ever sat in. With their adjustable reclining, lumbar support, & headrest, they comfortably fit anyone. At 6’3″ 180lbs I fit quite comfortably. The USB ports in my Tuscany seats are appreciated by my guests who can’t put down their phones for five minutes while the tray table accessories are a hit with my kid who likes to snack all the time. I personally suffer from a bulging disc in my lower back and my Tuscany chairs make it not only barrable but enjoyable to sit through an entire Lord of the Rings Extended Cut marathon. I also can’t say enough about how these ship. My theater is in the basement and the ease of getting these down the stairs due to shipping in easy to assemble pieces was fantastic. I highly recommend the Valencia Tuscany Chairs to anyone looking to upgrade their theater experience.” – Valencia Customer Robert Uzarski
“Ordered these for the new home theater and they are great! Love the comfort and support! Chairs arrived earlier than quoted and were in great shape with no issues. Anoosh is great and communicated the buying process accurately. If you’re in the market for theater chairs, don’t second guess these! I have no regrets.” – Valencia Customer Quinton Pearson
Excellent Customer Service
“Just received my chairs today and they are beautiful. The customer service is great I worked with Anoosh and she answered all my questions from the time I ordered until I received my order.” – Valencia Customer Danyell Rogers
Great Online Ordering
“We received our new chairs yesterday, and they look beautiful in our game room. Better than expected. We tested all the buttons, and everything worked great.
Break down
Customer Service – 5 Stars – Anoosh was amazing. She worked so hard in making everything perfect—also, her pleasant voice and kindness shine. I would hire her as an employee in a heartbeat!
Packaging – Was exceptionally well packed. Others could take training from them about how to pack a product.
Assembly – Straightforward. Took about 20 minutes. And helpful videos were provided.
Product – Amazing quality, better than expected.
This has been the best experience for a more significant purchase I have ever had.
100% recommend!”” – Valencia Customer Bill Holmstrom
Functional & Luxurious Home Theater Seating
“We purchased the Valencia console couch as well as a 4-person reclining couch. These theater chairs are so comfortable; they are clearly made with more care and better products than any other theater recliners we have ever purchased! The stitching and LED lights create an incredible atmosphere for the room while the reclining features, extending headrest and lumbar support make the chairs incredibly comfortable for not only me (as an average-sized female) but also my children and my 6’7″ husband. He loves these couches! Normally he feels oversized and cramped in anything we purchase or I feel like I’m drowning in furniture made for his size. These chairs allow both of us to customize the recline and support to feel like they were made just for us. Such a treat to watch a movie or sporting event in comfort now!
Not only is the furniture top-of-the-line but the customer service is spectacular! We received these shipped to us way earlier than the estimate (unheard of in COVID times!). Anoosh in customer service was incredibly friendly, personable, and helpful throughout the process. She contacted me as soon as the order was placed to confirm all the details and was quick to respond when I thought the delivery was an odd number of boxes. She also went out of her way to FaceTime me to draw out the configurations and send videos for assembly although, in hindsight, when we started the assembly it was so easy to follow the instructions that I probably could’ve had my 8 year old do it!
All in all, don’t hesitate to purchase theater seating from Valencia. Their products and customer service are the best in the industry. We will be back for any future needs!” – Valencia Customer Briana DeBoskey
